It is now almost seven years since I took over as Group CEO in September 2015.
At that time, CNS faced a mix of successes and challenges, while we were experiencing an unprecedented growth in our Asian business at the same time we faced numerous challenges in our Middle Eastern operations which impacted overall profitability and revenue targets.
Our internal culture had become restrictive and our organization worked in silos. This caused satisfaction levels of our employees and customers to drop dramatically. I made it my first mission to raise the satisfaction levels of clients and employees, while rebuilding and transforming the firm and setting vision 2020.
To improve client satisfaction, I announced that our underlying approach would be to put our client’s satisfaction at the heart of everything we do. This meant moving away from a product-driven sales approach where historically we pushed products to the clients. Instead, we would have to listen closely to what they had to say and to be a true partner in providing the right solution to fulfill their needs.
To improve employee satisfaction, we changed our corporate culture to an open one by bringing down the walls between divisions and creating a workplace where everyone can feel excited about their job.
Towards Further Growth
Understanding that the world is changing and we are at the cusp of a major shift, the digital transformation in data centers & cloud seems inevitable. Our readiness for this change to drive this transformation alongside our customers using trending technologies is a major part of our internal transformation.
In September 2015, we outlined a long-term management vision targeted at the fiscal year ending June 2020. To achieve the growth target we expect our operating environment to change more than ever. That is why we named this vision Change 2020.
There are three main themes for this vision:
- Transforming our business model
- Further improving the profitability of our international operations
- Increasing our geographic footprint
Taking these themes forward we are laying the ground for all business divisions to achieve continued growth in any market environment.
Meet the Team
We are a team of dedicated professionals, ready to do what ever it takes to make your business grow
Najam H. Mian
Projects & Operations
Operations Head Turkey & CIS
Cluster Head Operations Gulf & Bangladesh
Country Head Bangladesh
Software Technology Group
Design & Mechanical Technology
Sales & Operation North Pakistan
Sales & Operation Kingdom of Saudi Arabia